Get the help
you need
Get in touch with us
We are here to help with any questions or assistance you may need. Here’s how you can reach us:
- Call us on
- +234 2 017005707
- or
- email us at
- Customercare@emple.ng
emPLE Complaint Procedure
We’re committed to resolving your concerns quickly and fairly. Here's how you can submit a complaint and what you can expect:
1. How to Lodge a Complaint
- You can submit your complaint through any of the following channels:
- Fill out our complaint form
- Send an email to: customercare@emple.ng
- Call our Customer Care Line +234 2 017005707
- Visit any of our offices nationwide
Visit our nearest offices
Here you will find the address to our offices and contact details.
emPLE General Insurance
4th Floor Plot 1297,
Akin Adesola Street,
Victoria Island,
Lagos,
Nigeria.
Customer care line: +234 2 01700 5707
Customer care email:
Customercare@emple.ng
emPLE Port Harcourt Office
1st Floor, Ecobank Building
P.O BOX 333 Trans-Amadi Industrial Layout,
Port Harcourt,
Rivers State.
Customer care line: 08033239379
Customer care email: Customercare@emple.ng
emPLE Ikeja Office
74 Allen Avenue,
Ikeja,
Lagos.
Customer care line: +234 2 01700 5707
Customer care email: Customercare@emple.ng
emPLE Abuja Office
26, Blantyre Crescent opposite Barcelona Hotel,
Off Ademola Adetokunbo Crescent,
Wuse 2,
Abuja, Nigeria.
Customer care line: 08067942873
Customer care email: Customercare@emple.ng
emPLE Edo Office
131A, 2nd Floor Sapele Road,
Benin City,
Edo State.
Customer care line: 07065912340
Customer care email: Customercare@emple.ng
emPLE Imo Office
No 30, MCC Road Owerri,
Imo State,
Nigeria.
Customer care line: 09160539236
Customer care email: Customercare@emple.ng
emPLE Ogun Office
4th Floor, JF Ayorinde Building,
Owu Baptist Church Office Complex,
Totoro Abeokuta.
Customer care line: 08035438273
Customer care email: Customercare@emple.ng
emPLE Jos Office
No Constitution Road,
Eco Bank Bukuru Branch,
Jos South.
Customer care line: 08066061205
Customer care email: Customercare@emple.ng
emPLE Life Assurance
3rd Floor, Plot 1297
Akin Adesola Street,
Victoria Island,
Lagos,
Nigeria.
Customer care line: +234 2 01700 5707
Customer care email: Customercare@emple.ng
emPLE Ibadan Office
1 ring road way, directly opposite new challenge car park, Iyadunni Street challenge Ibadan
Customer care line: 08067747039
Customer care email: Customercare@emple.ng
emPLE Akure Office
2nd Floor Of Bank Of Industry Building,
Alagbaka, Akure.
Customer care line: 07032187599
Customer care email: Customercare@emple.ng
emPLE Delta Office
111 Jakpa Road By small market,
Jakpa Road, Effurun,
Warri, Delta State.
Customer care line: 08165745535
Customer care email: Customercare@emple.ng
emPLE Enugu Office
40 Garden Avenue,
Enugu State.
Customer care line: 08097342839
Customer care email: Customercare@emple.ng
emPLE Kano Office
Suits 3C, Second floor No 375,
JBS Plaza Civic Center Road,
Kano, Nigeria.
Customer care line: 08054293076
Customer care email: Customercare@emple.ng
emPLE Kaduna Office
Suit 1D ASD City Mall,
Independence way,
Kaduna.
Customer care line: 08035232098
Customer care email: Customercare@emple.ng
emPLE Ado Ekiti Office
2nd Floor, Ago Plaza,
Opp. Little by Little Plaza,
Ado Ekiti, Ekiti State.
Customer care line: 08037734804
Customer care email: Customercare@emple.ng
Complaint form
Learn more about
how to make a claim.
What is the claims procedure?
Our claims procedure is detailed in our policy document. But also, we handle claims on a case by case basis and advise according to the class of loss or damage.
What do i need for Motor Insurance Claim?
Driving license
Police abstract
Completed claim form
How long does it take to settle a claim?
On average, General Insurance claims take 7 working days to settle while Life Insurance claims takes 3 days.
